Web design for the Institution of Railway Operators (IRO)

Project details:

Client: Institution of Railway Operators
Type of business: Membership organisation and education course provider
Location: Stafford (operates nationwide)
Date: Summer 2012

Primary Image worked with the Institution of Railway Operators (IRO) during 2012 to create the front-end design and base functionality for their new website.

The site needed to have individual logins for the IRO’s 2,000 existing members, where users could:

  • update their personal details
  • renew their subscription and make payments online via PayPal (or choose to pay offline via standing order, cheque, bank transfer, etc)
  • upgrade their subscription to a higher level
  • RSVP to events happening across the country
  • create their own online CPD record
  • and, for IRO students, take part in the “common room” forum area, send private messages to their tutors, see when other members are online, and upload their coursework

For new members, a registration form was designed and this incorporated:

  • a postcode lookup facility to automatically complete their postal address
  • the option to join the younger members section (IRO Young Operators) only if their date of birth was less than 35 years ago (otherwise the option would be automatically hidden)
  • an employer name autocomplete box to encourage users to enter consistent railway company names

The Institution of Railway Operators were also keen on managing their entire membership database through the admin area of the website, allowing their team of administrators to access the membership data from different locations. Primary Image designed custom back-end software to allow a variety of functions, e.g. updating members’ details, checking the timestamp when student coursework was submitted, and lots more features.

The IRO provided Primary Image with their chosen colour palette and had several specific ideas they wanted incorporated, such as the “folder tab” style of navigation menu, so the design was heavily influenced by their requirements.

The events system has allowed the IRO to create their own events listings, with an RSVP booking facility which can only be accessed by members. We designed the system so that the IRO has the ability to approve each request to attend an event, so they can keep track of attendees. Prior to each event, organisers can also download a spreadsheet of the names and contact details of those attending.

A key requirement was having a mobile friendly website, so Primary Image developed a “responsive” layout that changed shape depending on whether the site is viewed on a PC, tablet or mobile phone.

We also included MailChimp newsletter integration. Members are automatically synchronised with the popular third-party newsletter management system, allowing the IRO to send out thousands of emails within a matter of seconds.

Benefits of using WordPress

As the website was built on the flexible WordPress platform, the IRO has since adapted the design and content to suit themselves, including being able to add their own images to the slider panel on the home page and edit all the website’s pages. After we created the website’s foundation, the IRO took full control of the website’s management in autumn 2012 by using their in-house designer.

WordPress is the most widely-used website editing software in the world and is well supported by a large number of web agencies, meaning a website is never tied to a single supplier.

Also see the work carried out by Primary Image for the IRO’s education “mini site”, as well as the banner stands and member survey we designed.

Mike

Mike
Creative Director

Mike is the founding director of Primary Image. He specialises in the WordPress website platform and speaks regularly at national web design conferences. Mike became a member (MCIPR) of the Chartered Institute of Public Relations in 2015. Outside of work, his interests include photography and politics.