Uptime Report

We take our website hosting uptime very seriously.

Whilst no website host can ever guarantee 100% uptime forever, not even the giants of Google or Facebook manage that (and have their blips of downtime every now and then), we do come pretty close to 100% uptime! Read more in our blog post.

Our uptime is independently monitored and recorded by a third-party, with checks made every two minutes of all our customers’ websites.

For Primary Image customers on our Business and Enterprise hosting plans, we offer a Service Level Agreement with compensation for downtime.

For complete transparency, we publish our monthly uptime figures on our website:

2018

November 2018 - 99.99% 99.95%
October 2018 - 100.00% 100%
September 2018 - 99.99% 99.95%
August 2018 - 100.00% 100%
July 2018 - 100.00% 100%
June 2018 - 99.99% 99.95%
May 2018 - 99.99% 99.95%
April 2018 - 100.00% 100%
March 2018 - 100.00% 100%
February 2018 - 100.00% 100%
January 2018 - 99.99% 99.95%

2017

December 2017 - 99.99% 99.95%
November 2017 - 99.99% 99.95%
October 2017 - 100.00% 100%
September 2017 - 100.00% 100%
August 2017 - 100.00% 100%
July 2017 - 100.00% 100%
June 2017 - 100.00% 100%
May 2017 - 99.99% 99.95%
April 2017 - 99.99% 99.95%
March 2017 - 99.97% 99.85%
February 2017 - 99.97% 99.85%
January 2017 - 99.53% 97.65%

2016

December 2016 - 99.99% 99.95%
November 2016 - 99.99% 99.95%
October 2016 - 99.95% 99.75%
September 2016 - 100.00% 100%
August 2016 - 99.93% 99.65%
July 2016 - 99.94% 99.7%
June 2016 - 99.97% 99.85%
May 2016 - 99.93% 99.65%
April 2016 - 99.99% 99.95%
March 2016 - 99.97% 99.85%
February 2016 - 99.66% 98.3%
January 2016 - 99.95% 99.75%

2015

December 2015 - 99.79% 98.95%
November 2015 - 99.99% 99.95%
October 2015 - 99.98% 99.9%
September 2015 - 100.00% 100%
August 2015 - 99.96% 99.8%
July 2015 - 99.80% 99%
June 2015 - 99.86% 99.3%
May 2015 - 99.95% 99.75%
April 2015 - 99.98% 99.9%
March 2015 - 99.97% 99.85%
February 2015 - 99.96% 99.8%
January 2015 - 99.83% 99.15%

Much of the downtime recorded in the table above occurs during the night when maintenance tasks may be carried out on our web servers, so the impact on visitors is normally minimal.

Please note, in the uptime chart above, we’ve actually increased the downtime gaps by five times to make them more visible, so this isn’t to scale!

Scroll down to explore more