WordPress Web Hosting - Primary Image

WordPress Web Hosting

Super fast

Choose Primary Image for reliable and speedy web hosting, based in the UK.

Secure WordPress hosting

Strong security to keep your WordPress website safe from attacks.

Customer support

When you need a bit of help, you’re in the safe hands of our friendly, expert support team.

Looking for WordPress hosting?

That’s what we specialise in!  Read more about our WordPress services and experience.

Which web hosting plan is right for you?

  • Personal
    hosting plan
    Great value, hassle-free website hosting, with lots of extra features than other typical web hosts.
  • £1950monthly
  • Suitable for up to approximately 250 visitors a day (approximately 7,500 visitors a month). This is only a guideline limit and not a set restriction.

    Suitable for low traffic websites
  • We handle the technical aspects of running your website, so you can relax and concentrate on running your business! We also provide inclusive support if you have any questions on using your website editor login. If you want us to do any design changes or content editing on your website, we're here to help and simply charge our hourly rate for any work you might need.

    Technical support & maintenance
  • An automatic health check runs every two minutes, checking your website is loading properly, and proactively alerting our technicians if there's any issues.

    Website health check
  • Automatic full backups are taken every night should anything ever malfunction with your website (stored safely away from your hosting account), which we will restore for free if it's required.

    Daily backups, stored for 30 days
  • Access a range of reports and receive a weekly summary email. Detailed analysis available for the past 500 pageloads. See full details of what's included.

    Visitor stats
  • We install updates for your website's WordPress core software and your plugins, so you can take advantage of new features and, most importantly, it helps keep your website secure. Our technicians check your website is functioning correctly after each software update and deal with any issues.

    Managed updates for WordPress
  • WordPress spam protection
  • Your website is protected by our security firewall system, exclusive to Primary Image, to help keep your WordPress website safe from common attacks.

    Security firewall
  • Your website is secured through a number of security enhancements, including strengthening your website's configuration and adding strong ring-fence protection around important parts of your WordPress installation, which follows security best practices and our own research over several years.

    Advanced security hardening
  • HTTPS secure connection
  • Speed optimisation
  • Service level agreement
  • If you need support, you can contact us via email or online form. We offer telephone support for a small extra fee (charged per call) if you would prefer to ask for support over the phone.

    Telephone support
  • 1x IMAP-enabled mailbox is included, with 1GB of storage space for your emails, with additional mailboxes and extra storage available as upgrades. Unlimited email forwarders can be created.

    1 free 1GB mailbox
  • Choose
  • Enterprise
    hosting plan
    Bespoke packages for larger companies who have high-traffic, business-critical websites.
  • Call or message us
    Priced according to your specific needs
  • Suitable for websites that receive more than 500 visitors a day (over 15,000 visitors a month).

    Suitable for high traffic websites
  • We handle the technical aspects of running your website, so you can relax and concentrate on running your business! We provide inclusive support if you have any questions on using your website editor login. You also have a monthly allowance for any content editing or design work that you want us to do, included in the cost of your plan.

    Technical support & maintenance
  • An automatic health check runs every two minutes, checking your website is loading properly, and proactively alerting our technicians if there's any issues. Additionally, a separate monitor also runs to check your website's MySQL database.

    Advanced website health check
  • Automatic full backups are taken every night should anything ever malfunction with your website, which we will restore for free if it's required. Plus, we take monthly off-site backups, which are held for one year.

    Daily backups, stored for 1 year
  • Access a range of reports and receive a weekly summary email. Detailed analysis available for the past 5,000 pageloads. See full details of what's included.

    Visitor stats with extra history log
  • We install updates for your website's WordPress core software and your plugins, so you can take advantage of new features and, most importantly, it helps keep your website secure. Our technicians check your website is functioning correctly after each software update and deal with any issues.

    Managed updates for WordPress
  • We install a protection system on your website to help reduce unwanted spam comments.

    WordPress spam protection
  • Your website is protected by a powerful industry-leading server-level firewall system, which is updated regularly by security professionals to automatically self-heal your website from newly emerging attacks on the internet. In addition, we also install our own security firewall system, exclusive to Primary Image, to help keep your WordPress website even safer from common attacks.

    Enhanced security firewall
  • Your website is secured through a number of security enhancements, including strengthening your website's configuration and adding strong ring-fence protection around important parts of your WordPress installation, which follows security best practices and our own research over several years. In addition, we will carry out a full manual security audit once per year.

    Advanced security hardening & audit
  • Your website will run over a secure, encrypted connection (HTTPS), which helps protect personal data and login info being transmitted to/from your website; gives visitors greater trust (with the green padlock symbol in their browser bar); and this can help your SEO.

    HTTPS secure connection
  • Your website will run on an industry-leading server setup, including advanced dynamic and database caches (Memcached), SSD (Solid State Drive) disk storage, HTTP/2-enabled servers, NGINX server software, HHVM engine (what makes Facebook so fast!), and more cutting-edge technology. Don't worry if you're not familiar with all this technical jargon, but trust us that it'll completely turbo-boost your website's speed! We also carry out a number of other performance-related steps tailored to your individual site.

    Advanced speed optimisation
  • A guaranteed Service Level Agreement (SLA), with website uptime of 99.9%, urgent requests responded to within 90 minutes, and out-of-hours and weekend cover. If we fail to provide the agreed service, we offer service credits as compensation. Read the Primary Image SLA. We'll also send you a personalised uptime report for complete transparency.

    Enterprise service level agreement
  • If you need support, you can contact us via whatever method is most convenient for you: via email, online form, or (during normal business hours) you can request support by calling us.

    Telephone support
  • Unlimited IMAP mailboxes or Microsoft Exchange accounts can be included in your plan, with storage quotas to suit your needs, as well as unlimited email forwarders. Just tell us what you need and we'll create a bespoke package for your requirements!

    Mailboxes as per your requirements!
  • Choose

* All hosting is billed annually.  See our Terms and Conditions  for more details.

Got more than one website?

Enjoy a 25% discount on your second (and additional) hosting plans.

Why choose us?

You get so much more with Primary Image web hosting...

UK-based web servers

We use state-of-the-art web servers in London and Leeds, UK, with ultra-fast connections to the main internet trunk routes, meaning your visitors will be able to load your website with lightning speed.

Automatic health check every two minutes

An automatic health check runs every two minutes, checking your website is loading properly, and proactively alerting our technicians if there’s any issues.  We take uptime seriously!

Reliability

Our website hosting exceeds 99.9% uptime.  Your website deserves great hosting and that’s why we’ve invested in some of the most advanced web hosting available in the UK.  Technicians are on-site looking after our web servers 24/7.

Visitor stats / analytics

Access a range of detailed visitor reports and receive a weekly summary email.  Have a look at our visitor stats page to see the reports you could have for your own website.

Software updates

We install important security updates and new versions of your website software, helping to keep your website safe from security vulnerabilities.  We manually check your website after each update, so we’ll handle the technical stuff for you!

Enhanced security

Your website is protected by our security firewall system, exclusive to Primary Image, to help keep your WordPress website safe from common attacks.  We also strengthen your website’s configuration, following security best practices and our own research over several years.  Additionally, to help protect login details and personal data, we can run your website over a secure HTTPS connection.

Nightly backups

We automatically backup all your website files every single night, so you have no worries about losing data.  These backups are stored securely away from your website’s hosting account.

Service Level Agreement

For businesses, we offer a guaranteed Service Level Agreement (SLA) for extra peace of mind, which includes compensation credits for downtime and priority response times.  (Only included in the Business and Enterprise plans).

And, of course:

Friendly, efficient support

We’re here to help you.  Simply raise your support requests via our brand-new online system (launching soon!) and we normally respond back within minutes!  We’re 100% based in the UK (Southend-on-Sea to be precise!).  For our Business and Enterprise customers, we also include phone support for free.

We genuinely take a different approach to most other hosting companies, because we offer a personal level of service.  That’s why our customers choose to stay with us!

Knowledgeable about WordPress

Our experience speaks for itself.  We have been designing websites for over fifteen years, including for some of the biggest brands in the UK, such as National Express and Transport for London.  We’ve given talks at some of the biggest web design conferences on the calendar to share our expert knowledge.  So, hosting your website with us means it’s in safe hands!

Not with us?

What might you expect from a budget hosting company?

High reliability

Does your web host publish their uptime stats, like we do at Primary Image?  Watch out for budget hosting companies who cram their web servers full of website accounts, which means they run slowly or suffer from regular downtime.  Does your web host have backup servers, multiple power supplies and multiple connections to the internet?  We average over 99.9% uptime!

Included with Primary Image

UK-based web servers

You might find cheap hosting abroad, but beware!  It’ll be slower for your visitors than UK-based servers;  their overnight maintenance might actually be during normal UK hours;  they may be harder to get in touch with;  and there could be legal considerations if you’re storing customer information overseas.

Included with Primary Image

Real monitoring

Most hosting companies just monitor the server hardware.  We run a full page load test on your website every two minutes to check it’s loading properly and we receive alerts if there’s a problem.  Virtually no other hosting companies do this!  These kind of checks can set you back about £9 a month if paid for by yourself (see Pingdom or Uptrends)!

Included with Primary Image

Extra security

Most web designers simply install a WordPress site and don’t think about adding extra security to help protect your website from attacks.  Budget hosts also rarely spend as much on security prevention.  We take this seriously and install our own security firewall on your website.

Included with Primary Image

Automatic backups

With most hosting companies you have to make manual backups yourself (both the files and MySQL databases) and know how to restore the files too.  Finding a good automatic backup solution for WordPress costs money (e.g. VaultPress).  It’s included for free with Primary Image!

Included with Primary Image

Secure backups

If your host, or WordPress plugin, does take automatic backups of your website, are they stored away from your hosting account?  If not, any file corruption or hacking attempt on your hosting account may also destroy your website backup.

Included with Primary Image

WordPress updates

It’s vital you regularly install security updates to WordPress and your plugins, otherwise you risk your website being vulnerable to attack. Most hosting companies will not do this for you.

Included with Primary Image

Manual checks after each update

If you’re with a WordPress-dedicated web host, they may offer automatic WordPress updates, but what happens if your website breaks during the process (which does unfortunately happen from time-to-time!).  You don’t want a problem highlighted only when a visitor tells you!

Included with Primary Image

Extra benefits

Does your host setup and provide visitor stats (emailed to you each week);  WordPress spam protection;  speed optimisation;  or a Service Level Agreement?  Take a look at our packages above to see the features included in our hosting plans!

Included with Primary Image

The best choice for your web hosting

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