Privacy Policy

If you (the “User”) continue to browse and use this Website, you are agreeing to our (“Primary Image Ltd”) Privacy Policy, which together with our Terms and Conditions, govern Primary Image Ltd’s relationship with you when using this Website (“www.primaryimage.com”).

Last revised: 11th July 2019.

Personal identification information

We (“Primary Image Ltd”) may collect personal identification information from Users of this Website (“www.primaryimage.com”) in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Website. Users may be asked for, as appropriate, a name, email address, mailing address, phone number and credit card information. Users may, however, visit our Website anonymously (except for the non-personal identification information collected as detailed below). We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Website activities.

Non-personal identification information

We collect non-personal identification information about Users whenever they visit or interact with our Website, which is stored on our web server logs. Non-personal identification information may include logging the version of browser software being used, the name of the Internet Service Provider, the locality and other technical information.

Web browser cookies

Our (“Primary Image”) Website uses “cookies” to make some elements of our website work. A cookie is a small text file, normally just comprising of a few letters and numbers, downloaded onto a user’s computer or device when they’re browsing a website. These cookies are sent back to the originating website on each subsequent visit and can help websites personalise the experience for visitors.

The purpose of the first-party cookies, which are set by this Website and stored on your computer or device, include:

  • Keeping Users logged-in to private areas of this Website through security authentication.
  • Allowing Users to add comments to our blog posts and see their comment whilst it is pending approval. For the convenience of the User, if they have chosen to enter a name and/or email address, this will also be saved on their computer for future use on this Website.

In addition, third-party cookies are also set where this Website uses outside services, for the purpose of:

  • Allowing Primary Image to store, generate and report aggregate visitor analytics (such as where Users have come from, how long they spend on the Website and what they look at) – we do this using StatCounter. A cookie is set for five years. StatCounter say in their Privacy Policy that the information collected is “solely for statistical purposes and is not used to identify individuals”.
  • Where YouTube videos are embedded on this website, YouTube may also set their own cookies, which you can read about on Google’s Privacy Policy. We do not access the contents of these cookies.

Users may choose to set their web browser software to refuse cookies and for the majority of Users this should not cause any issues, however please note there may be some functions on this Website that will not work properly after cookies are disabled. There are many different web browser versions in use, however for most users you will normally be able to block cookies by going to the “Options” or “Preferences” menu in your software, then find the “Privacy” settings.

How we use collected information

Primary Image Ltd collects and uses Users’ personal information for the following purposes:

– To personalize user experience

We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Website.

– To improve our Site

We continually strive to improve our Website offerings based on the information and feedback we receive from our Users.

– To improve customer service

User information helps us to more effectively respond to customer service requests and support needs.

– To process transactions

We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

– To send periodic emails

The email address Users provide for enquiries or order processing will only be used to respond to their requests, or send them relevant information and updates. Where a User has decided to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or the User may contact us via our Website to request their email address is removed from future communication.

Access to personal information held on your hosting account

At times it may be necessary for Primary Image Ltd to access personal information held on your hosting account, such as membership data or email messages, which may take place during routine backup processes or where you have asked us to investigate an issue as part of us providing support to you. By using our hosting services, you grant us permission to access any data held on your account, however we will ensure our access is restricted to only when necessary and your data will remain strictly confidential.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access of Users’ personal information. We may, on occasions, use trusted third-party services, such as mailing list providers, however we ensure that they have appropriate privacy and security policies in place.

Sharing your personal information

We do not sell, trade, or rent Users’ personal identification information to others.

Third party websites

Users may find advertising or other content on our Website that link to the websites and services of our partners, suppliers, advertisers, sponsors and other third parties. We do not control the content that appears on these websites and are not responsible for the practices employed by websites linked to or from our Website. In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Website, is subject to that website’s own terms and policies.

Changes to this privacy policy

Primary Image has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page and will notify our Users in our next email newsletter. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.

Your acceptance of these terms

By using this Website, you signify your acceptance of this Privacy Policy. If you do not agree to this Policy, please do not use our Website. Your continued use of this Website following the publishing of changes to this Policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Primary Image Ltd
Business Incubation Centre, 4th Floor, Gateway Building, 10 Elmer Approach, Southend-on-Sea, Essex, SS1 1LW.
01702 680 690

Or contact us via our online form

 


This document was last updated on 11th July 2019.

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